God's Eye: The Operating System for Emergency Response in Africa.

Patients and callers can search for hospitals, ambulance providers, pharmacies, blood banks, and specific medical resources such as blood, medication, and equipment from one unified search bar. An AI assistant provides real-time first-aid guidance and helps surface relevant care options.

From there, users can book an AI-recommended or direct ambulance for themselves or someone else, move medical resources between facilities, order medication or blood, schedule transport for planned appointments, or arrange afterlife transport and morgue services.

I designed the hospital experience around keeping critical facility information current, including specialties, equipment and live bed availability across wards (ER, ICU, General, e.tc). I designed Service Level Agreement (SLA) countdown timers directly into this view so a bed count that hasn't been reconfirmed in 30 minutes visibly ages out of trust before it can mislead a match downstream.

Agents are responsible for verifying hospital information in the field. Their mobile experience was designed for speed, allowing them to update beds, oxygen, blood and equipment availability within strict service-level timelines.

Ambulance providers manage the supply side of transport, from onboarding vehicles, medics and pilots to accepting, rejecting and reassigning requests through to completion. I designed two connected experiences: a mobile app for day-to-day dispatch and mission management, and a DPI (Dashboard, Profile & Intelligence) web portal for fleet and rider management, performance analytics and financial reporting.

Medics and pilots also have lightweight mobile apps built around their specific responsibilities, allowing medics to manage patients during transport while pilots handle driving, mission updates and vehicle check-ins.

Pharmacies publish what medication and consumables they have and at what price, then manage incoming orders from hospitals and users against live stock. I built their inventory-and-order pattern around one job done well: state your stock, take the order, update your stock — nothing more, since speed matters more than flourish when a facility is ordering against an active case.

Blood banks run the same underlying model, tuned to a different product: publish available blood by type and Rh status, then manage urgent orders from hospitals and users against live inventory. I used the same shared inventory-and-order pattern here as I did for pharmacies, since the job is identical even though what's being tracked isn't — but accuracy carries even more weight, since a mismatched blood type is a different order of risk than a mismatched medication.

Businesses register through the same onboarding path as individual users but unlock a different tier once verified. A business dashboard for booking transport on behalf of staff, and access to deferred billing, so a company can authorise emergency care for an employee without a card being present in the moment.

HMOs book emergency care on behalf of their members and, like corporate organisations, run on a post-paid model — accumulating a balance the platform settles later rather than blocking care at the point of crisis. I designed their dashboard around that debt-first mental model: a balance owed, not a balance available, which is a small but deliberate reversal of how every other wallet in the system reads.

Admin sits above all eight other roles as the platform's central nervous system. Onboarding and approving hospitals and ambulance providers, monitoring every live mission on a map in real time, and holding unrestricted override authority to reassign an ambulance, escalate a case, or switch a payment mode mid-emergency. Designing for admin meant designing for worst-case Tuesdays.